The role quality plays in defining a service-level agreement (SLA) for software testing is crucial. It's well-known in the software industry that it requires focus to develop great products. It is why a laser-focused SLA for software testing leads to quality success and reduces risk.
A clear SLA emphasizes quality across the entire software development lifecycle, and provides peace of mind.
It's hard to manage engagements, services, and expectations. Let's get started by taking the time to walk through how you can build an SLA for software testing. It will make things easier for everyone.
Finish reading the entire article here: https://saucelabs.com/blog/the-role-quality-plays-in-your-service-level-agreement
Greg Sypolt, Director of Quality Engineering at Gannett | USA Today Network, maintains a developer, quality, and DevOps mindset, allowing him to bridge the gaps between all team members to achieve desired outcomes. Greg helps shape the organization’s approach to testing, tools, processes, and continuous integration and supports development teams to deliver software that meets high-quality software standards. He's an advocate for automating the right things and ensuring that tests are reusable and maintainable. He actively contributes to the testing community by speaking at conferences, writing articles, blogging, and through direct involvement in various testing-related activities.